Question 1

Should I book a shuttle bus seat or a private transfer from Alicante Airport?

Accepted Answer

There's a large range of private Alicante Airport transfers and shuttle buses to choose from, and the type of transport you pick depends on how you’d like to travel. To help you make your decision, here’s a look at how both options operate.

Question 2

How do private transfers from Alicante Airport work?

Accepted Answer

A private transfer means you'll be given a scheduled pick-up time, which can be found on the e-ticket you’re sent as part of your booking. This means you’ll know exactly when to expect your driver when you land.

As well as being picked up at a precise time, it’ll just be you and the rest of your party travelling in the vehicle. Your driver will take you all straight to your holiday accommodation from the airport.

Question 3

How do shuttle bus transfers from Alicante Airport work?

Accepted Answer

Are you considering hopping aboard an Alicante Airport shuttle bus? These are a low-cost option that offers a comfortable journey as we get you to your holiday accommodation with ease.

There might be a wait of up to 45 minutes before you set off from the airport if you choose to travel by bus. This is because, unlike private transfers, other passengers will be arriving on different flights to yours and you’ll be sharing your journey with them. Your fellow holidaymakers are then dropped off along the way and your accommodation will be one of the drop-off points.

Question 4

How much luggage am I allowed on my Alicante Airport transfer?

Accepted Answer

Whichever transfer type you opt for – whether you’ve booked a shuttle bus or you’ve decided on one of our private Alicante transfers – everyone in your party can bring one suitcase and one piece of hand luggage. This is confirmed when you book, but make sure you check the vehicle is going to be suitable for your luggage before you travel.

If, for example, you’re travelling with a large group, you might need to book a private people carrier to be sure you can fit all your belongings in. On the other hand, if you just have a small case with you, the shuttle bus could be the perfect option.

Question 5

What happens after I've booked my Alicante Airport transfer?

Accepted Answer

After you’ve made your decision between our Alicante Airport buses or private transfers and finalised your booking, we’ll send you an e-ticket. This is an important document that includes key information about your transfers, such as where to find your driver when you arrive, as well as pick-up and drop-off times.

Your driver will ask to see your e-ticket when you meet them at the airport, so print it before your flight to Alicante. You’ll need to keep hold of your ticket if you’ve booked a return transfer with us. Keep it safe and have it ready to present to your driver on the way back.

Question 6

Where do I need to go for my Alicante Airport transfer?

Accepted Answer

Where you need to go to meet your driver once you land at Alicante Airport depends on several factors. These include whether you’ll be travelling by shuttle bus or private vehicle, as well as the travel partner that will be providing your transfer. The information about where you need to go when you arrive in Spain is included on your e-ticket.

You may be directed to the Arrivals hall, where you’ll see a travel rep holding a sign displaying your name or ‘hoppa.’ Again, show them your ticket and they’ll take you to your vehicle.
If you book a taxi from Alicante with us and you can’t see your driver waiting for you when you get to Spain, check the Taxi Official board for updates. You’ll see this board located to the right of the Arrivals hall, next to the Tourist Information kiosk.

Other common pick-up instructions to follow when you reach Alicante request that you head to the Abas Costa Blanca desk. You’ll find this on level -2 (minus 2) and on the same level as the coach park. When you’ve located your travel rep, present them with your e-ticket and they’ll either take you to your vehicle or a waiting area.

Wherever you've been instructed to go, always show the driver your e-ticket. If you can’t see any directions on your ticket, call the number in the ‘Find my pick-up’ section on your ticket for information about what you need to do next.

Question 7

What happens if I can't find my Alicante transfer driver?

Accepted Answer

From time to time, heavy traffic causes our drivers to be slightly delayed in getting to the airport. If you can’t find your driver once you’ve arrived at your pick-up point, call the number on your e-ticket quoting your reference number for an update.

Question 8

My flight has been delayed - will my Alicante Airport transfer be OK?

Accepted Answer

Flight delays aren't uncommon, so if you experience one or your luggage hasn’t turned up, your driver will wait for you for 45 minutes.

If you know there’s a delay, even if it falls within 45 minutes, we advise that you call the number on your e-ticket, just so that we’re aware. Should you go over the 45-minute waiting time, a new driver may have to be sent to you. Therefore, by letting us know what’s happening, it makes it easier to reshuffle your Alicante transfers.

Should you be delayed for more than three hours, you’ll need to rearrange your transfers with us and contact your travel insurer about how to claim.

Question 9

Where will I be picked up for my return flight at Alicante airport?

Accepted Answer

When you book your return transfers with hoppa, we make sure you get to your flight home in comfort.

If you’re travelling by private transfer for the return leg of your journey, check your e-ticket to find out when your driver will arrive at your accommodation for your pick-up. For a smooth trip back, be ready 15 minutes before your scheduled pick-up time so you can load your luggage and get on the road.

Should you opt to receive SMS messages when you make your booking, we’ll text you a reminder of your collection time.

Have you planned your return Alicante Airport transfers via shuttle bus? If so, we’ll let you know your pick-up time 24 hours before your plane departure time.

You’ll either receive a text from us if you’ve opted to receive SMS messages when booking or you can check online. Select ‘My bookings’ and choose the ‘Get my pick-up time’ link. If you can’t find your pick-up time the day before you fly or you don’t receive a notification, call the number on your ticket.

We suggest you get to your pick-up point 10 minutes before your bus arrives. If your bus is late, call the emergency number on your e-ticket and we’ll find out where your driver is.

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